Pegasystems
PEGAPCSSA80V1_2019 · Question #66
You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets. Which two configuration…
The correct answer is B. Configure the operator ID record so the operator is available to receive work D. Configure a ToWorkGroup router for the assignments. See the full explanation below for the reasoning.
Question
You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets. Which two configuration options do you use to select the highest-priority assignment for users? (Choose two.)
Options
- AConfigure the operator ID record to get work from workbaskets first
- BConfigure the operator ID record so the operator is available to receive work
- CConfigure a ToWorkbasket router for the assignments
- DConfigure a ToWorkGroup router for the assignments
How the community answered
(53 responses)- A15% (8)
- B79% (42)
- C6% (3)
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