Pegasystems
PEGAPCSSA80V1_2019 · Question #65
An organization uses a common process in the framework layer to address account inquiries from customers. Each implementation layer application includes a customized workbasket for processing…
The correct answer is D. Use a skill-based router to route assignments to the appropriate workbasket. See the full explanation below for the reasoning.
Question
An organization uses a common process in the framework layer to address account inquiries from customers. Each implementation layer application includes a customized workbasket for processing account inquiries. Select the configuration that standardizes the process while ensuring that users of each implementation only see assignments in the appropriate workbasket.
Options
- APass the workbasket name as a property reference using values on a data page
- BUse a load-balanced router to route assignments to the appropriate workbasket
- CCircumstance the flow based on the implementation to route assignments
- DUse a skill-based router to route assignments to the appropriate workbasket
How the community answered
(36 responses)- A3% (1)
- B6% (2)
- C8% (3)
- D83% (30)
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