Pegasystems
PEGAPCSA84V1 · Question #10
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release pro
The correct answer is A. Route the assignment to the vice president of service who routes assignments to the warranty. See the full explanation below for the reasoning.
Question
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?
Options
- ARoute the assignment to the vice president of service who routes assignments to the warranty
- BRoute the assignment to the warranty resolution group who sends an email notification to the vice
- CRoute the assignment to the skilled group for the beta release when the request is for the beta
- DRoute the assignment to the vice president of service when the request is for the beta release.
How the community answered
(34 responses)- A79% (27)
- B3% (1)
- C6% (2)
- D12% (4)
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