Pegasystems
PEGAPCSA84V1 · Question #10
PEGAPCSA84V1 Question #10: Real Exam Question with Answer & Explanation
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Question
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?
Options
- ARoute the assignment to the vice president of service who routes assignments to the warranty
- BRoute the assignment to the warranty resolution group who sends an email notification to the vice
- CRoute the assignment to the skilled group for the beta release when the request is for the beta
- DRoute the assignment to the vice president of service when the request is for the beta release.
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