Pegasystems
PEGAPCSA84V1 · Question #9
A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request…
The correct answer is B. Add an optional action to the stage that contains the Select Account Type assignment. See the full explanation below for the reasoning.
Question
A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.
Options
- AAdd a user view for requesting information to the Select Account Type assignment.
- BAdd an optional action to the stage that contains the Select Account Type assignment.
- CAdd a case-wide optional action.
- DAdd a router to the Select Account Type assignment.
How the community answered
(47 responses)- A4% (2)
- B83% (39)
- C11% (5)
- D2% (1)
Community Discussion
No community discussion yet for this question.