Pegasystems
PEGACSA72V1 · Question #11
PEGACSA72V1 Question #11: Real Exam Question with Answer & Explanation
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Question
stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week. The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows: - Customers receive a replacement card the next day. - Fulfillment requests are sent to a dedicated workbasket. - Customers receive notification of the expected delivery date by email. Which action for time-sensitive requests do you implement as an optional action?
Options
- AIncrease the urgency for time-sensitive requests.
- BSend the notificationby email rather than letter.
- CUpdate the notification with the expected delivery date.
- DRoute fulfillment requests to a dedicated workbasket.
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