stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week. The CSR must be available to…

stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week. The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows:

• Customers receive a replacement card the next day.
• Fulfillment requests are sent to a dedicated workbasket.
• Customers receive notification of the expected delivery date by email.

Which action for time-sensitive requests do you implement as an optional action?