PeopleCert

PC0-001 · Question #602

Which service level metrics are BEST for measuring user experience?

The correct answer is D. Metrics linked to defined outcomes. See the full explanation below for the reasoning.

Question

Which service level metrics are BEST for measuring user experience?

Options

ASingle system-based metrics
BMetrics for the percentage of uptime of a service
COperational metrics
DMetrics linked to defined outcomes

How the community answered

(33 responses)

A
9% (3)
B
6% (2)
C
3% (1)
D
82% (27)

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