PeopleCert
PC0-001 · Question #603
What are the MOST important skills required by service desk staff?
The correct answer is A. Incident analysis skills. See the full explanation below for the reasoning.
Question
What are the MOST important skills required by service desk staff?
Options
- AIncident analysis skills
- BTechnical skills
- CProblem resolution skills
- DSupplier management skills
How the community answered
(28 responses)- A79% (22)
- B4% (1)
- C11% (3)
- D7% (2)
Community Discussion
No community discussion yet for this question.