A help desk technician receives a report that users cannot access internet URLs. The technician performs ping tests and finds that sites fail when a URL is used but succeed when an IP is used. Which…

The correct answer is D. dig. The issue is clearly related to DNS resolution, as IP-based connections succeed but domain name-based ones fail. dig (Domain Information Groper) is a DNS lookup tool used to troubleshoot DNS problems by querying name servers directly.

Submitted by amina.ke· Mar 6, 2026Network Troubleshooting

Question

A help desk technician receives a report that users cannot access internet URLs. The technician performs ping tests and finds that sites fail when a URL is used but succeed when an IP is used. Which of the following tools should the technician utilize next?

Options

Atcpdump
Btracert
Cnmap
Ddig

How the community answered

(40 responses)

A
3% (1)
B
13% (5)
C
5% (2)
D
80% (32)

Explanation

The issue is clearly related to DNS resolution, as IP-based connections succeed but domain name-based ones fail. dig (Domain Information Groper) is a DNS lookup tool used to troubleshoot DNS problems by querying name servers directly.

Community Discussion

No community discussion yet for this question.

Full N10-009 Practice