CompTIA
N10-009 · Question #412
Which of the following actions happen during the first step of the troubleshooting methodology? (Choose two.)
The correct answer is C. Identify symptoms. F. Question users. Identify symptoms – Gather and note the specific issues observed. Question users – Interview affected users to understand what they’re experiencing.
Submitted by carlos_mx· Mar 6, 2026Network Troubleshooting
Question
Which of the following actions happen during the first step of the troubleshooting methodology? (Choose two.)
Options
- AQuestion the obvious.
- BDivide and conquer.
- CIdentify symptoms.
- DEstablish a theory.
- EUse a top-to-bottom approach.
- FQuestion users.
How the community answered
(25 responses)- A4% (1)
- C88% (22)
- E8% (2)
Explanation
Identify symptoms – Gather and note the specific issues observed. Question users – Interview affected users to understand what they’re experiencing.
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