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N10-009 · Question #523
N10-009 Question #523: Real Exam Question with Answer & Explanation
The correct answer is D: Test the theory.. The administrator already has a theory (NTP time mismatch). The next troubleshooting step is to verify that hypothesis - i.e., test the theory - before planning or implementing a fix.
Submitted by zhang_li· Mar 6, 2026Network Troubleshooting
Question
A user submits an escalated ticket regarding failed logins on their laptop. The user states that the time displayed on the laptop is incorrect. An administrator thinks the issue is related to the NTP. Which of the following should the administrator do next?
Options
- ACreate a plan of action.
- BImplement a solution.
- CIdentify the problem.
- DTest the theory.
Explanation
The administrator already has a theory (NTP time mismatch). The next troubleshooting step is to verify that hypothesis - i.e., test the theory - before planning or implementing a fix.
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