A customer calls the help desk to report issues connection to the internet. The customer can reach a local database server. A technician goes to the site and examines the configuration: Which of the…

The correct answer is B. Unreachable gateway. The customer can access local resources (a database server), which means local networking is working. However, the inability to reach the internet suggests an issue with the default gateway. If the default gateway is unreachable, packets will not be routed outside the local…

Submitted by omar99· Mar 6, 2026Network troubleshooting

Question

A customer calls the help desk to report issues connection to the internet. The customer can reach a local database server. A technician goes to the site and examines the configuration:

Which of the following is causing the user's issue?

Options

AIncorrect DNS
BUnreachable gateway
CFailed root bridge
DPoor upstream routing

How the community answered

(35 responses)

A
3% (1)
B
83% (29)
C
3% (1)
D
11% (4)

Explanation

The customer can access local resources (a database server), which means local networking is working. However, the inability to reach the internet suggests an issue with the default gateway. If the default gateway is unreachable, packets will not be routed outside the local network.

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