Users usually use RDP to connect to a terminal server with hostname TS19 that points to 10.0.100.19. However, users recently have been unable to connect to TS19. The technician pings 10.0.100.19 and…

The correct answer is C. The IP address was not reserved. If users are unable to connect to the terminal server using the IP address 10.0.100.19 and receive an "unreachable" error when pinging it, the most likely cause is that the IP address was not reserved in the DHCP server. When an IP address is not reserved, it is possible that…

Submitted by ravi_2018· Mar 6, 2026Network troubleshooting

Question

Users usually use RDP to connect to a terminal server with hostname TS19 that points to 10.0.100.19. However, users recently have been unable to connect to TS19. The technician pings 10.0.100.19 and gets an unreachable error. Which of the following is the most likely cause?

Options

AThe users are on the wrong subnet.
BThe DHCP server renewed the lease.
CThe IP address was not reserved.
DThe hostname was changed.

How the community answered

(35 responses)

A
14% (5)
B
6% (2)
C
77% (27)
D
3% (1)

Explanation

If users are unable to connect to the terminal server using the IP address 10.0.100.19 and receive an "unreachable" error when pinging it, the most likely cause is that the IP address was not reserved in the DHCP server. When an IP address is not reserved, it is possible that the address was assigned to another device, causing the terminal server's IP address to change without proper communication or update to the users. To resolve this issue, the technician should ensure that the IP address 10.0.100.19 is reserved in the DHCP server or manually configure a static IP on the terminal server.

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