N10-005 · Question #881
A user reports lack of network connectivity on their desktop. Which of the following is the FIRST step of the network troubleshooting methodology that the technician should perform?
The correct answer is D. Question the user to determine if anything has changed. According to CompTIA's network troubleshooting methodology, the first step is to identify the problem, which begins with gathering information - specifically by questioning the user. Asking what recently changed (new software, moved equipment, configuration changes) is critical…
Question
A user reports lack of network connectivity on their desktop. Which of the following is the FIRST step of the network troubleshooting methodology that the technician should perform?
Options
- AEstablish a plan of action to resolve the problem.
- BEstablish a theory of probable cause by questioning the obvious.
- CTest the theory to determine the cause.
- DQuestion the user to determine if anything has changed.
How the community answered
(24 responses)- B4% (1)
- C4% (1)
- D92% (22)
Explanation
According to CompTIA's network troubleshooting methodology, the first step is to identify the problem, which begins with gathering information - specifically by questioning the user. Asking what recently changed (new software, moved equipment, configuration changes) is critical to identifying the root cause before forming any theories. Establishing a theory of probable cause (B) and testing it (C) come in steps 2 and 3, while creating a plan of action (A) comes after a cause has been identified.
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