N10-005 · Question #54
A user is having difficulty connecting a laptop to the company's network via a wireless connection. The user can connect to the network via a wired NIC. The technician suspects the laptop's wireless…
The correct answer is C. Re-establish a new theory or escalate. As first theorey doesn't work he will establish a new theorey or escalate it to the vendor hardware company to work on it.
Question
A user is having difficulty connecting a laptop to the company's network via a wireless connection. The user can connect to the network via a wired NIC. The technician suspects the laptop's wireless NIC has failed. The technician performs hardware diagnostics on the wireless NIC and discovers the hardware is working fine. Which of the following network troubleshooting methodology steps should the technician do NEXT?
Options
- AEstablish a plan of action to resolve the problem.
- BTest the theory to determine a cause.
- CRe-establish a new theory or escalate.
- DImplement the solution or escalate as necessary.
How the community answered
(53 responses)- A6% (3)
- B2% (1)
- C83% (44)
- D9% (5)
Explanation
As first theorey doesn't work he will establish a new theorey or escalate it to the vendor hardware company to work on it.
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