The network technician is working in an office that has both VoIP telephone lines and analog lines. A user states that the fax machine is not sending or receiving faxes. The network technician…

The correct answer is B. Buttset. A buttset (butt set or lineman's handset) is the correct tool for troubleshooting analog phone lines. It clips directly onto a phone line pair and allows the technician to listen for a dial tone, place test calls, and verify line quality - essential for diagnosing fax machine…

Network troubleshooting

Question

The network technician is working in an office that has both VoIP telephone lines and analog lines. A user states that the fax machine is not sending or receiving faxes. The network technician determines that the fax machine uses an analog phone line. Which of the following tools would the technician use to troubleshoot the issue?

Options

ACable tester
BButtset
CToner probe
DCable certifier

How the community answered

(47 responses)

A
9% (4)
B
87% (41)
C
2% (1)
D
2% (1)

Explanation

A buttset (butt set or lineman's handset) is the correct tool for troubleshooting analog phone lines. It clips directly onto a phone line pair and allows the technician to listen for a dial tone, place test calls, and verify line quality - essential for diagnosing fax machine issues on an analog line. A cable tester verifies structured network cabling (e.g., Cat5/6). A toner probe traces cable runs through walls. A cable certifier measures whether a network cable meets performance standards like TIA-568.

Topics

#buttset#analog lines#POTS troubleshooting#telephone tools

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