After the technician has established a theory of probable cause of a user reported problem, which of the following should the technician do NEXT in the troubleshooting process?

The correct answer is B. Establish a plan of action. This question follows the CompTIA troubleshooting methodology. The standard steps are: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action to resolve the problem, (5) Implement the…

Network troubleshooting

Question

Options

AImplement the solution to the problem.
BEstablish a plan of action.
CIdentify the problem.
DImplement preventative measures.

How the community answered

(45 responses)

A
7% (3)
B
89% (40)
C
2% (1)
D
2% (1)

Explanation

This question follows the CompTIA troubleshooting methodology. The standard steps are: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action to resolve the problem, (5) Implement the solution, (6) Verify full system functionality and implement preventive measures, and (7) Document findings. After a theory is established and tested/confirmed, the technician must establish a plan of action before implementing any changes - this ensures potential side effects are considered and the approach is deliberate rather than reactive.

Topics

#troubleshooting methodology#plan of action#CompTIA process#problem resolution

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