N10-005 Question #676: Real Exam Question with Answer & Explanation

The correct answer is D: Verify functionality. This question maps directly to CompTIA's network troubleshooting methodology. After implementing a fix (repairing the wall jack), the next step is to verify full system functionality - confirming that the repair actually resolved the connectivity issue and that no other problems

Question

A user reports intermittent network connectivity from their desktop PC. A technician determines the cause to be a bad wall jack and fixes the jack. Which of the following should the technician do NEXT?

Options

ATest the theory
BQuestion the user
CDocument the outcome
DVerify functionality

Explanation

This question maps directly to CompTIA's network troubleshooting methodology. After implementing a fix (repairing the wall jack), the next step is to verify full system functionality - confirming that the repair actually resolved the connectivity issue and that no other problems were introduced. Only after verification should the technician document the outcome (C). Testing the theory (A) is a step that occurs before implementing the fix, not after. Questioning the user (B) is part of the initial information-gathering phase. The correct sequence is: Identify → Establish theory → Test theory → Establish plan → Implement fix → Verify functionality → Document.

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