CompTIA
N10-005 · Question #603
N10-005 Question #603: Real Exam Question with Answer & Explanation
The correct answer is A: Identify the problem.. CompTIA's structured troubleshooting methodology defines identifying the problem as the mandatory first step before any other action is taken.
Question
A user is unable to print to a network printer. Which of following is the FIRST step that a technician should take to troubleshoot the issue?
Options
- AIdentify the problem.
- BEstablish a plan of action to resolve the problem.
- CEstablish a theory of probable cause.
- DImplement preventative measures.
Explanation
CompTIA's structured troubleshooting methodology defines identifying the problem as the mandatory first step before any other action is taken.
Common mistakes.
- B. Establishing a plan of action to resolve the problem is Step 4 in CompTIA's methodology and cannot occur before the problem is identified and a theory is tested.
- C. Establishing a theory of probable cause is Step 2 and logically follows after the problem has been identified in Step 1.
- D. Implementing preventative measures is Step 6, performed after the problem has been fully resolved to prevent recurrence.
Concept tested. CompTIA troubleshooting methodology first step
Reference. https://www.comptia.org/training/resources/exam-objectives
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