A technician is troubleshooting a problem with a network printer. The technician thinks the network printer is out of paper and ink. Which of the following should the technician do NEXT?

The correct answer is C. Test the theory. This follows the CompTIA troubleshooting methodology: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory, 4) Establish an action plan, 5) Implement the solution, 6) Verify, 7) Document. The technician has already formed a theory (out of…

Network troubleshooting

Question

Options

AImplement the solution
BQuestion users
CTest the theory
DEscalate the problem

How the community answered

(58 responses)

A
3% (2)
C
95% (55)
D
2% (1)

Explanation

This follows the CompTIA troubleshooting methodology: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory, 4) Establish an action plan, 5) Implement the solution, 6) Verify, 7) Document. The technician has already formed a theory (out of paper/ink). The correct next step is to test that theory (e.g., check the printer's paper tray and ink levels) before implementing any solution. Implementing without testing may waste time if the theory is wrong.

Topics

#troubleshooting methodology#theory testing#CompTIA troubleshooting steps#network printer

Community Discussion

No community discussion yet for this question.

Full N10-005 Practice