N10-005 · Question #468
A number of remote users have reported being unable to securely log on to the company's network. Upon speaking with some of the employees experiencing the issue, no changes were made to their…
The correct answer is D. Test access to the concentrator to confirm the status. CompTIA's structured troubleshooting methodology has defined steps: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action, (5) Implement the solution, and (6) Document findings. The…
Question
A number of remote users have reported being unable to securely log on to the company's network. Upon speaking with some of the employees experiencing the issue, no changes were made to their configurations, usernames, or passwords. The technician establishes a theory that one of the VPN concentrators may be down. Which of the following should the technician do NEXT?
Options
- APlan to reboot the concentrator as the potential solution
- BEscalate the problem to management
- CContinue to speak to users, questioning if changes have been made
- DTest access to the concentrator to confirm the status
How the community answered
(26 responses)- A8% (2)
- B4% (1)
- C15% (4)
- D73% (19)
Explanation
CompTIA's structured troubleshooting methodology has defined steps: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action, (5) Implement the solution, and (6) Document findings. The technician has already completed steps 1 and 2. The NEXT required step is to TEST the theory - in this case, by attempting to access the VPN concentrator to confirm whether it is actually down. You must confirm the theory before planning or implementing a fix. Planning a reboot (A) is step 4, which skips step 3.
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