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CompTIA

N10-005 · Question #433

A network administrator notices that load balancing is not working properly on the web cluster as previously configured. In speaking with management, a change to the IP addressing scheme was made…

The correct answer is C. Test the theory by analyzing logs. This question maps directly to the CompTIA troubleshooting methodology. The steps are: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify full functionality, (7)…

Network troubleshooting

Question

A network administrator notices that load balancing is not working properly on the web cluster as previously configured. In speaking with management, a change to the IP addressing scheme was made yesterday which possibly affected one member of the cluster. Due to the timing of the events, the administrator theorizes that this change caused the problem. Which of the following should the administrator do NEXT?

Options

  • AEscalate to the management team
  • BChange the IP address back to its previous state
  • CTest the theory by analyzing logs
  • DCreate a plan of action to present to management

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    13% (4)
  • C
    75% (24)
  • D
    9% (3)

Explanation

This question maps directly to the CompTIA troubleshooting methodology. The steps are: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify full functionality, (7) Document. The administrator has already completed steps 1 and 2. The NEXT step is step 3 - test the theory - which is best done by analyzing logs to confirm whether the IP change affected the cluster member. Escalating (A) and creating a plan of action (D) come after the theory is confirmed. Changing the IP back (B) would be implementing a solution before the theory is tested.

Topics

#troubleshooting methodology#load balancing#change management#IP addressing

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