N10-005 · Question #433
N10-005 Question #433: Real Exam Question with Answer & Explanation
The correct answer is C: Test the theory by analyzing logs. This question maps directly to the CompTIA troubleshooting methodology. The steps are: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify full functionality, (7) Document.
Question
Options
- AEscalate to the management team
- BChange the IP address back to its previous state
- CTest the theory by analyzing logs
- DCreate a plan of action to present to management
Explanation
This question maps directly to the CompTIA troubleshooting methodology. The steps are: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify full functionality, (7) Document. The administrator has already completed steps 1 and 2. The NEXT step is step 3 - test the theory - which is best done by analyzing logs to confirm whether the IP change affected the cluster member. Escalating (A) and creating a plan of action (D) come after the theory is confirmed. Changing the IP back (B) would be implementing a solution before the theory is tested.
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