N10-005 · Question #356
A user is unable to open up websites on the Internet from a browser. The administrator determines that the workstation can ping its local gateway, but not the remote web server. At which of the…
The correct answer is B. Network. The workstation can reach its local gateway (Layer 2 is functional), but cannot route traffic to a remote host, pointing to a Layer 3 (Network) routing problem.
Question
A user is unable to open up websites on the Internet from a browser. The administrator determines that the workstation can ping its local gateway, but not the remote web server. At which of the following layers of the OSI model does the problem MOST likely exist?
Options
- AData link
- BNetwork
- CSession
- DPhysical
How the community answered
(49 responses)- A8% (4)
- B71% (35)
- C4% (2)
- D16% (8)
Why each option
The workstation can reach its local gateway (Layer 2 is functional), but cannot route traffic to a remote host, pointing to a Layer 3 (Network) routing problem.
The Data Link layer (Layer 2) handles local MAC-based communication, and since the workstation can successfully ping its gateway on the local segment, Layer 2 is confirmed functional.
The Network layer (Layer 3) is responsible for logical addressing and routing between networks. Because the workstation can successfully ping its local default gateway, Layers 1 and 2 are functioning correctly. The failure to reach a remote host beyond the gateway indicates a routing issue - such as a missing or incorrect route - which is a Layer 3 problem.
The Session layer (Layer 5) manages connection establishment between applications; the problem here is a network reachability issue, not a session-level failure.
The Physical layer (Layer 1) involves cables and signals; a physical failure would prevent any connectivity, including the successful local gateway ping.
Concept tested: OSI model layer troubleshooting - routing failure
Source: https://learn.microsoft.com/en-us/windows-server/networking/technologies/network-subsystem/net-sub-performance-top
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