CompTIA
N10-005 · Question #153
A network consultant arrives at a customer's site to troubleshoot their email server. The server is running a Linux operating system, but the consultant is only familiar with Windows operating…
The correct answer is C. Escalate the problem. It is better to escalate the problem if you are not aware of the situation as it saves downtime and keeps customer happy.
Network troubleshooting
Question
A network consultant arrives at a customer's site to troubleshoot their email server. The server is running a Linux operating system, but the consultant is only familiar with Windows operating systems. Which of the following troubleshooting steps should the consultant take?
Options
- ADocument findings
- BIdentify the problem
- CEscalate the problem
- DEstablish a plan of action
How the community answered
(33 responses)- A6% (2)
- B9% (3)
- C82% (27)
- D3% (1)
Explanation
It is better to escalate the problem if you are not aware of the situation as it saves downtime and keeps customer happy.
Topics
#escalation#troubleshooting methodology#Linux server#problem management
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