CompTIA
N10-005 · Question #153
N10-005 Question #153: Real Exam Question with Answer & Explanation
The correct answer is C: Escalate the problem. It is better to escalate the problem if you are not aware of the situation as it saves downtime and keeps customer happy.
Question
A network consultant arrives at a customer's site to troubleshoot their email server. The server is running a Linux operating system, but the consultant is only familiar with Windows operating systems. Which of the following troubleshooting steps should the consultant take?
Options
- ADocument findings
- BIdentify the problem
- CEscalate the problem
- DEstablish a plan of action
Explanation
It is better to escalate the problem if you are not aware of the situation as it saves downtime and keeps customer happy.
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