CompTIA
N10-004 · Question #482
Users from different locations are reporting issues with various intranet sites. After identifying all the affected areas, which of the following should a technician do NEXT?
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Network troubleshooting
Question
Users from different locations are reporting issues with various intranet sites. After identifying all the affected areas, which of the following should a technician do NEXT?
Options
- AEstablish the most probable cause.
- BContinue to identify new symptoms and problems elsewhere.
- CCreate an action plan and solution identifying potential effects.
- DDetermine what has recently changed.
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Topics
#troubleshooting methodology#problem identification#change management#process steps