You have a Microsoft Teams Phone deployment. Users report poor audio calls. You need to investigate which protocol is being used for the affected calls. Which Call Quality Dashboard (CQD) report shoul

The correct answer is B. Quality Drill Down. The Quality Drill Down report in CQD provides granular, per-stream details about individual calls, including the transport protocol used (UDP or TCP), codec information, jitter, packet loss, and other low-level media metrics. This is the correct report when you need to inspect sp

Maintain and troubleshoot collaboration communications systems

Question

You have a Microsoft Teams Phone deployment. Users report poor audio calls. You need to investigate which protocol is being used for the affected calls. Which Call Quality Dashboard (CQD) report should you review?

Options

ARate My Call
BQuality Drill Down
CQuality of Experience
DSummary

How the community answered

(52 responses)

A
15% (8)
B
69% (36)
C
6% (3)
D
10% (5)

Explanation

The Quality Drill Down report in CQD provides granular, per-stream details about individual calls, including the transport protocol used (UDP or TCP), codec information, jitter, packet loss, and other low-level media metrics. This is the correct report when you need to inspect specific technical attributes of affected calls such as protocol. The Summary report gives a high-level overview of call quality across the organization. The Quality of Experience (QoE) report aggregates quality metrics but does not expose protocol-level detail at the stream level. Rate My Call shows subjective user ratings and feedback, not technical transport details. When protocol investigation is required, Quality Drill Down is the appropriate CQD report.

Topics

#Microsoft Teams Phone#Call Quality Dashboard (CQD)#Troubleshooting#Call Quality

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