MS-721 Question #267: Real Exam Question with Answer & Explanation

Question

You have a Microsoft 365 subscription that uses Microsoft Teams. You need to configure a new auto attendant that will answer incoming calls and direct them to the appropriate recipient. The solution must minimize administrative effort. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each coned selection is worth one point.

Options

• AConfigure call routing.
• BCreate a resource account.
• CConfigure call flow for business hours and after hours.
• DConfigure a call queue.
• EAdd a greeting message.

Explanation

Set up a Microsoft Teams Auto attendant Organizations with simpler call routing needs may not require the full range of configurations offered by the classic setup. Express Setup provides a fast and effective way to create basic Auto attendants without navigating complex options. If you need more advanced configuration, select Classic Setup to switch to the full Auto attendant creation wizard. Step 1: General info for Auto attendant Type a name for the Auto attendant. Select the time zone to determine the after hours schedule. Select the language for system prompts and text to speech greetings. [E] Select how the Auto attendant receives calls. After setting the auto attendant's general info, select Next. Step 2: Select call routing options [A] Choose a destination to redirect the call to or the menu option to play to the caller. Once you select your call routing options, select the Submit button at the bottom of the Set up Auto attendant wizard page. https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

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