You have a Microsoft 365 E5 subscription. You plan to enable Phone System for Microsoft Teams. You need to configure the following: On-hold music A greeting message Call forwarding and simultaneous…

To meet the requirements: 'On-hold music' and 'A greeting message' are primarily configured within Call queues (which can integrate with Auto attendants for more advanced greetings). 'Call forwarding and simultaneous ringing to external phone numbers' is configured within…

Manage meetings and calling

Question

You have a Microsoft 365 E5 subscription. You plan to enable Phone System for Microsoft Teams. You need to configure the following:
On-hold music
A greeting message
Call forwarding and simultaneous ringing to external phone numbers
Which two settings should you configure? To answer, select the appropriate settings in the answer area. NOTE: Each correct selection is worth one point.

Exhibit

Explanation

To meet the requirements:

'On-hold music' and 'A greeting message' are primarily configured within Call queues (which can integrate with Auto attendants for more advanced greetings).
'Call forwarding and simultaneous ringing to external phone numbers' is configured within Calling policies. The question asks for two settings. Based on the provided answer area (image on page 3) which shows the correct selections, the settings to configure are Call queues and Calling policies. Refer to: https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy and https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

Topics

#Phone System#Auto Attendant#Call Queue#Call Handling

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