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MS-700 · Question #286

You have a Microsoft 365 E5 subscription and use Microsoft Teams. A user named User1 reports that Microsoft Teams Meeting Add-in for Microsoft Outlook is unavailable and cannot be installed. You…

The correct answer is C. Validate the Teams policies settings. The Teams Meeting Add-in for Outlook is controlled by Teams-wide policy settings, particularly the coexistence and upgrade mode. Validating Teams policies is the correct step to resolve add-in unavailability.

Configure and manage a Teams environment

Question

You have a Microsoft 365 E5 subscription and use Microsoft Teams. A user named User1 reports that Microsoft Teams Meeting Add-in for Microsoft Outlook is unavailable and cannot be installed. You need to ensure that the add-in can be installed. What should you do?

Exhibit

MS-700 question #286 exhibit

Options

  • AValidate the Meeting policies settings.
  • BClear the Teams client cache of User1.
  • CValidate the Teams policies settings.
  • DInstruct User1 to update to the most recent version of the Teams client.

How the community answered

(33 responses)
  • A
    12% (4)
  • B
    6% (2)
  • C
    79% (26)
  • D
    3% (1)

Why each option

The Teams Meeting Add-in for Outlook is controlled by Teams-wide policy settings, particularly the coexistence and upgrade mode. Validating Teams policies is the correct step to resolve add-in unavailability.

AValidate the Meeting policies settings.

Meeting policies control in-meeting features such as recording and screen sharing, but they do not govern whether the Teams Meeting Add-in appears or can be installed in Outlook.

BClear the Teams client cache of User1.

Clearing the Teams client cache can resolve display refresh issues, but the add-in being completely unavailable and uninstallable is a policy enforcement issue, not a cache corruption problem.

CValidate the Teams policies settings.Correct

The availability of the Teams Meeting Add-in for Outlook is governed by Teams policies, specifically the Teams upgrade policy (TeamsUpgradePolicy) which sets the coexistence mode for the user. If a user is in a mode that disables Teams meeting scheduling (such as SfBOnly), the add-in will not appear or install. Validating and correcting the Teams policy assignment for the user restores the add-in's availability.

DInstruct User1 to update to the most recent version of the Teams client.

While keeping the Teams client updated is good practice, the add-in's availability is determined by policy configuration rather than the client version, so an update alone would not resolve the issue.

Concept tested: Teams upgrade policy controlling Meeting Add-in for Outlook availability

Source: https://learn.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook

Topics

#Teams Meeting Add-in#Outlook integration#Teams policies#Meeting policies

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