You need to troubleshoot the reported user issues. What should you use?

The System log in Event Viewer records system-level events and errors, but typically lacks the specific detail needed for application-level troubleshooting of Teams call quality.

The Application log in Event Viewer records application-specific events, but it often does not contain the granular real-time communication data found in WebRTC logs.

WebRTC (Web Real-Time Communication) logs provide detailed information about the audio, video, and network components of a Teams call or meeting, which is crucial for diagnosing specific user-reported issues related to call quality, connectivity, or media problems. These logs capture the underlying real-time communication data that Teams utilizes.

While Teams support log files can be useful, WebRTC logs often provide more granular and specific data directly related to audio-video stream issues and network conditions for real-time communication.