You open the Microsoft Call Quality Dashboard as shown in the following exhibit. Use the drop-down menus to select the answer choice that completes each statement based on the information presented…

Question

Explanation

This question tests the ability to read Microsoft Call Quality Dashboard (CQD) data and distinguish between two specific call count metrics: total successfully established calls versus calls that generated quality metric telemetry. These two numbers differ because not every connected call produces reportable quality data.

Approach. In the CQD, 'calls established successfully' refers to the total call volume - every call that connected regardless of whether telemetry was captured. 'Calls with metric data' is a subset of that total: only calls long enough or complete enough for Teams to collect and report audio/video quality metrics. Because some calls are too short, fail mid-setup, or lack telemetry agents, the calls-with-metrics figure is always less than or equal to total established calls. To answer correctly, you must read the exhibit's July 2019 row and match the larger number to statement 1 (established) and the smaller number to statement 2 (metric data).

Concept tested. Microsoft Call Quality Dashboard (CQD) metric interpretation - specifically the difference between total call volume (successfully established calls) and the subset of calls that contain reportable quality metrics (audio/video telemetry). This maps to Teams Administrator exam objectives around monitoring and troubleshooting call quality using CQD.

Reference. Microsoft Learn: 'What is Call Quality Dashboard (CQD)?' - https://learn.microsoft.com/en-us/microsoftteams/cqd-what-is-call-quality-dashboard

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