You have a Microsoft 365 E5 subscription that uses Microsoft Teams. Users report poor call quality. You need to identify the source of the call quality issues and which locations are affected. What…

The correct answer is B. Upload building data to the Call Quality dashboard. The Call Quality Dashboard (CQD) in Teams can display call quality metrics, but it cannot correlate those metrics to physical locations (offices, buildings, sites) without building data. Uploading a building data file (a CSV mapping network subnets to locations) is the required…

Monitor, report on, and troubleshoot Teams

Question

You have a Microsoft 365 E5 subscription that uses Microsoft Teams. Users report poor call quality. You need to identify the source of the call quality issues and which locations are affected. What should you do first?

Options

ARun the Teams user activity report.
BUpload building data to the Call Quality dashboard.
CRun the Teams device usage report.
DUpload reporting labels for each location.

How the community answered

(35 responses)

A
3% (1)
B
80% (28)
C
6% (2)
D
11% (4)

Explanation

The Call Quality Dashboard (CQD) in Teams can display call quality metrics, but it cannot correlate those metrics to physical locations (offices, buildings, sites) without building data. Uploading a building data file (a CSV mapping network subnets to locations) is the required first step to enable location-based filtering in CQD. Once uploaded, you can see which specific sites or buildings are experiencing poor call quality. Option A (user activity report) tracks feature usage, not quality. Option C (device usage report) tracks device types. Option D (reporting labels) is a secondary enhancement; the building data upload is the foundational step that makes location-based analysis possible.

Topics

#Call Quality Dashboard (CQD)#Troubleshooting Teams#Call Quality#Location-based Reporting

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