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MS-700 · Question #131

Your company uses Microsoft Teams. You need to configure an auto attendant that will use a Direct Routing phone number to receive incoming calls. Which type of license do you require?

The correct answer is D. Microsoft 365 Phone System - Virtual User. An Auto Attendant using a Direct Routing phone number requires a Microsoft 365 Phone System - Virtual User license.

Configure and manage a Teams environment

Question

Your company uses Microsoft Teams. You need to configure an auto attendant that will use a Direct Routing phone number to receive incoming calls. Which type of license do you require?

Options

  • AMicrosoft 365 E3
  • BMicrosoft 365 Business Standard
  • CThe Advanced Communications add-on for Teams
  • DMicrosoft 365 Phone System - Virtual User

How the community answered

(19 responses)
  • B
    5% (1)
  • D
    95% (18)

Why each option

An Auto Attendant using a Direct Routing phone number requires a Microsoft 365 Phone System - Virtual User license.

AMicrosoft 365 E3

Microsoft 365 E3 includes Teams and some core services, but the Phone System license (or a specific add-on like Virtual User) is separately required for advanced telephony features for resource accounts.

BMicrosoft 365 Business Standard

Microsoft 365 Business Standard does not include Phone System capabilities for resource accounts like auto attendants.

CThe Advanced Communications add-on for Teams

The Advanced Communications add-on provides capabilities like custom policy packages and compliance recordings, but it does not license resource accounts for phone numbers; that is covered by Phone System.

DMicrosoft 365 Phone System - Virtual UserCorrect

Auto attendants and call queues require a Microsoft Teams Phone System Virtual User license for each resource account that needs to make or receive calls, especially when using Direct Routing or Calling Plans. This specific license enables the associated phone number and Phone System features for the resource account.

Concept tested: Teams Auto Attendant licensing for Direct Routing

Source: https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user-license

Topics

#Teams Auto Attendant#Direct Routing#Licensing#Phone System Virtual User

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