You need to configure a virtual receptionist for your company's main office located at 1 Microsoft Way, Redmond. The solution must meet the following requirements: - Callers must press 1 for the…

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Explanation

This simulation tests your ability to configure a Microsoft Teams Auto Attendant (virtual receptionist) in the Teams Admin Center, mapping dial-pad keys to specific actions and ensuring consistent call handling around the clock.

Approach. Sign in to the Microsoft 365 portal and navigate to the Teams Admin Center (admin.teams.microsoft.com) > Voice > Auto attendants, then create a new Auto Attendant. In the 'Call flow' section, configure the dial-pad menu: assign Key 1 to 'Directory search' (Dial by Name) so callers can look up employees by name, and assign Key 0 to 'Play an announcement' with the company address text (1 Microsoft Way, Redmond). To meet the 'same menu at all times' requirement, set business hours to 24 hours / 7 days, OR configure the After Hours Call Flow to use the identical menu settings as the business hours flow - this ensures callers always receive the same options regardless of when they call.

Concept tested. Microsoft Teams Phone System Auto Attendant configuration - specifically dial-pad key mapping (Key 1 = Directory/Dial-by-Name, Key 0 = announcement/address playback), and enforcing a uniform 24/7 call flow by either setting always-open hours or mirroring business-hours and after-hours menus.

Reference. Microsoft Learn: Set up an auto attendant for Microsoft Teams - https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

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