Microsoft
MB2-704 · Question #86
MB2-704 Question #86: Real Exam Question with Answer & Explanation
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Question
You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form. You need to review the case status and report the information to your manager. Which piece of information about the time of the case is available?
Options
- ATotal time the case is on hold
- BFailure time
- CWarning time
- DTotal time the case is in processing
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