Microsoft
MB2-704 · Question #86
You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form. You need to review the case status and report the information to your manager…
The correct answer is B. Failure time. slas.aspx#bkmk_StdVsEnhancedSla
Manage Customer Service Cases
Question
You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form. You need to review the case status and report the information to your manager. Which piece of information about the time of the case is available?
Options
- ATotal time the case is on hold
- BFailure time
- CWarning time
- DTotal time the case is in processing
How the community answered
(36 responses)- A6% (2)
- B72% (26)
- C8% (3)
- D14% (5)
Explanation
slas.aspx#bkmk_StdVsEnhancedSla
Topics
#SLA timer#case status#failure time#service level agreements
Community Discussion
No community discussion yet for this question.