Microsoft
MB2-704 · Question #78
MB2-704 Question #78: Real Exam Question with Answer & Explanation
Sign in or unlock MB2-704 to reveal the answer and full explanation for question #78. The question stem and answer options stay visible for context.
Question
You are a support technician. You resolve an issue for a customer. You need to schedule a follow-up with the customer in three weeks, before the next payroll. What should you do?
Options
- ACreate a case for the customer, and add it to a Queue.
- BSchedule an appointment or task from the case to follow up before the customer processes
- CDevelop a workflow to reopen the case before the customer processes the next payroll.
- DCreate a new case for the customer, and set the resolve by date before the customer
Unlock MB2-704 to see the answer
You've previewed enough free MB2-704 questions. Unlock MB2-704 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.