You are a support technician. You resolve an issue for a customer. You need to schedule a follow-up with the customer in three weeks, before the next payroll. What should you do?

Question

Options

• ACreate a case for the customer, and add it to a Queue.
• BSchedule an appointment or task from the case to follow up before the customer processes
• CDevelop a workflow to reopen the case before the customer processes the next payroll.
• DCreate a new case for the customer, and set the resolve by date before the customer

• A
  15% (6)
• B
  73% (30)
• C
  5% (2)
• D
  7% (3)

Explanation

appointment-activity-to-a-case-or-record.aspx

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