Microsoft
MB2-704 · Question #84
You plan to bulk import new case records. You do not want the service level agreement (SLA) to apply to the new cases. What should you do?
The correct answer is D. Deactivate all SLAs. agreements-slas-for-cases.aspx
Manage Customer Service Cases
Question
You plan to bulk import new case records. You do not want the service level agreement (SLA) to apply to the new cases. What should you do?
Options
- ASet the Disable the SLAs system option.
- BPause all SLAs.
- CSet the Ignore SLAs import option.
- DDeactivate all SLAs.
How the community answered
(18 responses)- A6% (1)
- B11% (2)
- C11% (2)
- D72% (13)
Explanation
agreements-slas-for-cases.aspx
Topics
#SLA#bulk import#case records#service level agreements
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