Microsoft
MB2-704 · Question #81
The service desk frequently receives email requests directly from contacts that are not currently in Microsoft Dynamics CRM. You need to configure an automatic case creation rule to ensure that…
The correct answer is A. Cases for email from unknown senders. See the full explanation below for the reasoning.
Question
The service desk frequently receives email requests directly from contacts that are not currently in Microsoft Dynamics CRM. You need to configure an automatic case creation rule to ensure that these requests are not overlooked. Which option should you select in the case creation rule?
Options
- ACases for email from unknown senders
- BAutomatic email response to customer on case creation
- CCases for activities associated with a resolved case
- DCases if a valid entitlement exists for the customer
How the community answered
(42 responses)- A71% (30)
- B7% (3)
- C17% (7)
- D5% (2)
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