Microsoft
MB2-704 · Question #71
MB2-704 Question #71: Real Exam Question with Answer & Explanation
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Question
You identify and create a new case. Your service team's process requires that you hand the case off to another service representative for resolution by adding the case to the service representative's My Active Cases system view. You need to ensure that the service representative sees the new case in this view. Which action should you perform on the case?
Options
- ASwitch process
- BShare OC
- CFellow
- DAssign
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