Microsoft
MB2-704 · Question #66
You create a case for a customer who requests assistance. You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer. In which location should you…
The correct answer is A. Knowledge Base. See the full explanation below for the reasoning.
Question
You create a case for a customer who requests assistance. You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer. In which location should you look for the document?
Options
- AKnowledge Base
- BMicrosoft SharePoint
- CSales literature
- DMarketing list
How the community answered
(59 responses)- A73% (43)
- B3% (2)
- C17% (10)
- D7% (4)
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