Microsoft
MB2-704 · Question #52
MB2-704 Question #52: Real Exam Question with Answer & Explanation
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Question
You are the team lead in a large call center. You want to know the originating source for the majority of your team's cases. You need a report that includes the following information: - The number of cases each of your team members owns by Origin (Phone, Email, Web) - The percentage of cases owned as a proportion of total cases by Origin Which report should you use?
Options
- AService Analysis Report
- BCustomer Service Maintenance Report
- CNeglected Cases
- DCase Summary Table
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