You are the team lead in a large call center. You want to know the originating source for the majority of your team's cases. You need a report that includes the following information: - The number…

You are the team lead in a large call center. You want to know the originating source for the majority of your team's cases. You need a report that includes the following information:

• The number of cases each of your team members owns by Origin (Phone,

Email, Web)

• The percentage of cases owned as a proportion of total cases by

Origin Which report should you use?