Microsoft
MB2-704 · Question #43
You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome. You call the customer and learn that the case was…
The correct answer is C. Resolve the case. See the full explanation below for the reasoning.
Question
You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome. You call the customer and learn that the case was submitted on your company's customer portal by mistake. What should you do?
Options
- ACancel the case.
- BDelete the case.
- CResolve the case.
- DReactivate the case.
How the community answered
(43 responses)- A2% (1)
- B16% (7)
- C74% (32)
- D7% (3)
Community Discussion
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