Microsoft
MB2-704 · Question #43
MB2-704 Question #43: Real Exam Question with Answer & Explanation
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Question
You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome. You call the customer and learn that the case was submitted on your company's customer portal by mistake. What should you do?
Options
- ACancel the case.
- BDelete the case.
- CResolve the case.
- DReactivate the case.
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