Microsoft
MB2-704 · Question #15
MB2-704 Question #15: Real Exam Question with Answer & Explanation
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Question
A customer calls and wants to make a purchase. You need to record the phone call and the purchase in Microsoft Dynamics CRM. What should you do?
Options
- ACreate a phone call activity, convert it to an opportunity, and close the opportunity as won.
- BCreate an opportunity, add a phone call activity, and then close the opportunity as won.
- CCreate an order, and then add a phone call activity.
- DCreate a phone call activity, and convert it to an order.
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