A customer calls and wants to make a purchase. You need to record the phone call and the purchase in Microsoft Dynamics CRM. What should you do?

Question

Options

• ACreate a phone call activity, convert it to an opportunity, and close the opportunity as won.
• BCreate an opportunity, add a phone call activity, and then close the opportunity as won.
• CCreate an order, and then add a phone call activity.
• DCreate a phone call activity, and convert it to an order.

• A
  83% (24)
• B
  10% (3)
• C
  3% (1)
• D
  3% (1)

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