A company has identified a bug in Dynamics 365 Supply Chain Management. The bug has been found in the Lifecycle Services (LCS) Issue search tool with an open status and no hotfix attached. You need to

The correct answer is C. Enter a support ticket.. When a bug is found in LCS Issue Search with an 'open' status and no hotfix attached, it means Microsoft is aware of the issue but has not yet released a fix. The correct response is to enter a support ticket (C) so Microsoft can triage the specific impact on your environment and

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Question

A company has identified a bug in Dynamics 365 Supply Chain Management. The bug has been found in the Lifecycle Services (LCS) Issue search tool with an open status and no hotfix attached. You need to determine how the company should respond to this situation. What should you recommend?

Options

APause updates.
BUpdate to the latest platform version.
CEnter a support ticket.

How the community answered

(18 responses)

A
11% (2)
B
11% (2)
C
78% (14)

Explanation

When a bug is found in LCS Issue Search with an 'open' status and no hotfix attached, it means Microsoft is aware of the issue but has not yet released a fix. The correct response is to enter a support ticket (C) so Microsoft can triage the specific impact on your environment and potentially prioritize or provide a workaround. Pausing updates (A) does not resolve an existing known bug. Updating to the latest platform version (B) is ineffective because the issue is already identified with no hotfix - a newer platform update would not contain a fix for it either.

Topics

#Dynamics 365 LCS#Issue resolution#Microsoft Support process#Bug management

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