A company uses Dynamics 365 Finance. An ISV provides a fix for an issue with a solution that the company uses. You must deploy the fix to the production environment. You need to schedule the deploymen

The correct answer is D. Create a support request in Lifecycle Services (LCS).. To schedule the deployment of an ISV fix to a production environment in Dynamics 365 Finance, you create a support request in Lifecycle Services (LCS). Production environment deployments must be scheduled through LCS by submitting a support request to Microsoft, which allows the

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Question

A company uses Dynamics 365 Finance. An ISV provides a fix for an issue with a solution that the company uses. You must deploy the fix to the production environment. You need to schedule the deployment. What should you do?

Options

AOpen an extensibility support request.
BOpen a hotfix request.
CCreate a service request in Lifecycle Services (LCS).
DCreate a support request in Lifecycle Services (LCS).

How the community answered

(34 responses)

A
6% (2)
B
15% (5)
C
3% (1)
D
76% (26)

Explanation

To schedule the deployment of an ISV fix to a production environment in Dynamics 365 Finance, you create a support request in Lifecycle Services (LCS). Production environment deployments must be scheduled through LCS by submitting a support request to Microsoft, which allows the deployment to be coordinated and executed during an approved maintenance window. Option C (service request) applies to specific operational tasks like database refresh or environment deployment requests. Option A (extensibility support request) is for requesting Microsoft to make platform changes to support extensibility needs. Option B (hotfix request) is not a standard LCS workflow for deploying third-party ISV fixes.

Topics

#Dynamics 365 Finance#Deployment#Lifecycle Services (LCS)#ISV solutions

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