MB-280 · Question #146
Drag and Drop Question In your organization, Dynamics 365 Customer Insights - Data contains information about online purchases made by customers, sourced from a table ingested from your e-commerce…
The correct answer is Enable the existing setting definition Enable Customer Insights Timeline Integration.; Go to Solutions in your Power Apps environment.; Attach the Customer Insights - Data Timeline Connector to the timeline control for the main Contact form. Explanation: Customer Insights - Data Timeline Integration The Core Concept This question tests your knowledge of how to surface Customer Insights - Data activities (like e-commerce purchases) inside the native Dynamics 365 Sales Contact timeline. This is a feature enablement +…
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- Enable the existing setting definition Enable Customer Insights Timeline Integration.
- Go to Solutions in your Power Apps environment.
- Attach the Customer Insights - Data Timeline Connector to the timeline control for the main Contact form.
Explanation
Explanation: Customer Insights - Data Timeline Integration
The Core Concept
This question tests your knowledge of how to surface Customer Insights - Data activities (like e-commerce purchases) inside the native Dynamics 365 Sales Contact timeline. This is a feature enablement + form customization workflow - not a data export workflow.
Why This Sequence?
The three steps follow a strict dependency chain: enable the feature → navigate to form customization → configure the form.
Step-by-Step Breakdown
Step 1 - Enable the existing setting definition "Enable Customer Insights Timeline Integration"
This is a Power Platform setting definition (an admin-level feature toggle) that activates the timeline integration capability. Nothing else works without it. It must come first because it registers the Timeline Connector component and makes it available for use in model-driven app forms. Skipping this means the connector won't appear as an option in subsequent steps.
Step 2 - Go to Solutions in your Power Apps environment
Once the feature is enabled, you need to customize the Contact form. In Dynamics 365, all form customizations are done through Solutions in the Power Apps maker portal (make.powerapps.com). You navigate here to open the Contact main form editor. This step is a prerequisite for Step 3 - you must be inside the form designer before you can attach anything to the timeline control.
Step 3 - Attach the Customer Insights - Data Timeline Connector to the timeline control for the main Contact form
This is the actual implementation step. Inside the Contact form editor, you add the Timeline Connector component to the existing timeline control. This binds the Customer Insights activity data to the Contact timeline, making e-commerce purchases visible to sellers. It is last because it depends on both prior steps being complete.
Why the Distractors Are Wrong
| Distractor | Why It's Wrong |
|---|---|
| "Go to Connections in your CI-D environment" | Connections in CI-D are for setting up data sources or export destinations - not for the timeline integration path. This is a common confusion. |
| "Enable the connection to Dynamics 365 Sales and schedule an Export" | This describes the segment/data export workflow, which pushes data into Dynamics 365 tables. The timeline integration is a separate mechanism that does not require an export - it reads directly from CI-D. This is the most common wrong answer. |
Key Misconception to Avoid
Many candidates assume you need to set up an Export connection between CI-D and Dynamics 365 Sales. That approach is for syncing segments or profiles into Dynamics 365. The timeline integration is a distinct feature with its own enablement path through setting definitions and form customization - no export or connection setup required.
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