JK0-802 Exam Questions

A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?

Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?

A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of...

In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data?

Which of the following commands is used to map a network drive?

A technician recently setup a new wired network and wants to ensure only their computers can use it. Which of the following is the MOST secure way to accomplish this?

Which of the following BEST describes a method for installing an operating system across the network?

Which of the following would be the BEST format for optical media?

After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST...

After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the probl...

A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smel...

Which of the following security measures is usually found in a laptop?

Which of the following can be achieved with Group Policy to help with workstation security measures?

Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the sym...

A user's laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network c...

In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?

The Aero feature is found in which of the following operating systems? (Select TWO).

An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating...

A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range....

A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC...

A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technici...

A technician has installed the hardware for a SOHO wired network. Which of the following is the FIRST step to securing the network?

A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?

Which of the following is a security threat that uses email to trick users?

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around i...

A technician is diagnosing a PC running Windows 7 which has been affected with an "NTLDR is missing" error message. Which of the following command line tools would BEST resolve the...

A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?

A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Sele...

A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?

A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing ?...

A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of t...

Which of the following commands may need to be run after a virus removal if the computer will not boot?

A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?

Which of the following is the MINIMUM account required to install most programs on Windows XP?

Which of the following security methods is BEST used to track access to a server room?

Which of the following user accounts should be disabled to adhere to security best practices?

Which of the following user accounts should be renamed to adhere to security best practices?

When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?

A wireless network is experiencing intermittent connectivity. Which of the following would BEST resolve this issue?

When configuring user accounts, which of the following should a technician perform?

A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before re...

Which of the following security threats do shredders help prevent?

A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this iss...

Which of the following is the correct path to determine the IP address on an iOS device?

A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accompl...

A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.1...

Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO).