CompTIA
JK0-802 · Question #177
JK0-802 Question #177: Real Exam Question with Answer & Explanation
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Question
A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot this issue?
Options
- ACheck the network cable
- BReplace network card
- CAssign a static IP address
- DReinstall the network drivers
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