CompTIA
JK0-802 · Question #63
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the…
The correct answer is A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut. If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.
Mobile devices
Question
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
Options
- ACheck to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
- BInstall a USB wireless card to ensure that Windows networking is working properly.
- COpen the laptop and reseat the network card and both antennas.
- DDownload and install the latest wireless driver from the manufacturer's website.
How the community answered
(46 responses)- A83% (38)
- B11% (5)
- C2% (1)
- D4% (2)
Explanation
If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.
Topics
#wireless card#laptop wireless#hardware switch#driver troubleshooting
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