CompTIA
JK0-802 · Question #358
A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize…
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Mobile devices
Question
A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet-capable applications. Which of the following issues is MOST likely affecting the smartphone?
Options
- AWi-Fi is turned off; the cellular antenna is turned on.
- BThe cellular antenna is turned off; Wi-Fi is still on.
- CThe user forgot to turn off Bluetooth before trying to make a call.
- DThe user has 4G capability turned off, and is only on 2G.
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Topics
#cellular antenna#Wi-Fi#smartphone connectivity#airplane mode