CompTIA
JK0-802 · Question #109
A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?
The correct answer is A. Restart the smartphone. The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.
Mobile devices
Question
A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?
Options
- ARestart the smartphone
- BReconfigure the smartphone email account
- CResynchronize the smart phone
- DUpdate the operating system
How the community answered
(54 responses)- A74% (40)
- B15% (8)
- C7% (4)
- D4% (2)
Explanation
The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.
Topics
#smartphone email#synchronization#mobile troubleshooting#email connectivity
Community Discussion
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